Frequently asked questions

A. Unfortunately we are unable to apply promotional codes to your order retrospectively. Please remember to enter your promotional code on the basket page prior to placing your order.

A. Our confirmation emails are generated automatically and are sent out shortly after your order has gone through. Please wait a few minutes for it to arrive. If you have not received one, it could be because there is a mistake in your email address, or that the order was not completed. Please do not hesitate to get in touch and we will be happy to help.

A. We use either Royal Mail or other reputable couriers and our deliveries are fully trackable, so you can be sure of an efficient and reliable service. The range of delivery options and delivery timescales available to you are presented during checkout including free or expedited delivery.

A. We currently deliver throughout the UK.

A. All of our deliveries are sent out by Royal Mail or with other reputable couriers and are fully trackable. If you have received an email telling you that your parcel has been delivered, the best thing to do is to check in your safe place or with your neighbours, as it is most likely that they will have it! If this isn't the case, please contact us via email at contact@pentlebayclothing.com and we will do our best to trace it for you.

A. If you are concerned that your order hasn't arrived and want to follow up please email us at contact@pentlebayclothing.com and we will do our best to trace it for you.

A. Of course, we hope you will love your new clothes. But if for any reason you need to return an item, you can do this from your account.

If you have an account, you can access it by clicking 'My account' at the top of the screen to log in.

If you made your purchase as a guest, you will first need to create an account. You can do this by requesting a link to create an account here. Enter the email you used when making your purchase as a guest and a link will be sent to you.

After you have logged in, click 'My orders' and then 'View' on the correct order. At the base of the page there is a button to 'Raise new return'.

You must start a return within 14 days of receiving your order. You then have a further 14 days to have the item(s) delivered to us.

Note: you can only raise returns for items that have shipped, so the button will not appear until the order has shipped.

A. We advise using a tracked delivery service to send returns. Once we receive your return, we'll mark it as received and you'll be able to track the progress within your account. After receipt, we will inspect the items and issue a refund within 48 hours, but it can take up to 7 days for this refund to be credited to your payment method.